At SupherbLyfe, we strive to ensure that you are completely satisfied with your purchase. If you are not fully satisfied with your order, we offer a straightforward 14-day return and refund policy to make the process as smooth as possible.
Return Policy:
- Return Window: You have 14 days from the date of receipt to return your items. After this period, we are unable to accept returns or offer refunds.
- Eligibility for Return: To be eligible for a return, the product must be unused, in its original packaging, and in resalable condition. Products that have been opened or used cannot be returned due to health and safety regulations.
- Return Process: To initiate a return, please contact our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number. Please include your order number, the reason for the return, and any relevant details in your request.
- Return Shipping: You are responsible for the return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance for returns over $50, as we cannot guarantee that we will receive your returned item.
Refund Policy:
- Processing Time: Once we receive your returned item, please allow up to 5 business days for us to process and inspect the return. Refunds will be issued to the original payment method used at the time of purchase.
- Refund Amount: Refunds will include the cost of the returned item(s) but do not include original shipping charges. Shipping charges are non-refundable.
- Partial Refunds: In some cases, partial refunds may be issued if items are returned in a condition that is not in accordance with our return policy or if the return includes only part of an order.
Exchanges:
- Product Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Defective or Incorrect Items:
- Incorrect or Defective Products: If you received a defective or incorrect product, please contact our customer service team immediately at [email protected]. We will arrange for a replacement or refund, and we will cover any return shipping costs in these cases.
Contact Us:
If you have any questions about our return and refund policy, or if you need assistance with a return, please reach out to our customer service team:
- Email: [email protected]
Thank you for shopping with SupherbLyfe. We appreciate your business and are committed to providing you with the best possible service.
Warm regards,
The SupherbLyfe Team