Shipping Policy

At SupherbLyfe, we are committed to ensuring that your order is processed and delivered in a timely manner. Below is an overview of our shipping policy to help you understand the various shipping options available and what to expect during the delivery process.

1. Shipping Options and Costs

We offer several shipping options to suit your needs:

  • Standard Shipping:

    • Delivery Time: 10-14 business days

Shipping costs are determined based on your delivery address, the size and weight of your order, and the shipping method selected at checkout.

2. Order Processing

  • Processing Time: Orders are typically processed within 3-4 business days after receipt. Orders placed on weekends or holidays will be processed on the next business day.
  • Order Confirmation: After placing your order, you will receive an order confirmation email with details about your purchase and an estimated delivery date.

3. Shipping Address

  • Accuracy: Please ensure that the shipping address provided during checkout is accurate. We are not responsible for delays or non-delivery due to incorrect or incomplete address information.
  • Address Changes: If you need to change the shipping address after placing an order, please contact us as soon as possible. Changes can only be made before the order has been processed and shipped.

4. Delivery Times

  • Delivery Estimates: Delivery times are estimated and not guaranteed. While we strive to meet these timeframes, delays may occur due to factors beyond our control, such as weather conditions or shipping carrier issues.
  • Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

5. Shipping Restrictions

  • P.O. Boxes and APO/FPO Addresses: We do not deliver to P.O. Boxes or APO/FPO addresses.

6. Shipping Issues

  • Lost or Damaged Shipments: If your order is lost or damaged during transit, please contact our customer service team at [email protected] as soon as possible. We will work with you and the shipping carrier to resolve the issue.
  • Delivery Delays: While we make every effort to ensure timely delivery, occasional delays may occur. If you experience any issues with your shipment, please reach out to us for assistance.

7. Returns and Exchanges

  • Return Shipping: If you need to return an item, please refer to our Return and Refund Policy for detailed instructions. Return shipping costs are generally the responsibility of the customer, unless the return is due to an error on our part or a defective product.

8. Contact Us

If you have any questions or concerns about our shipping policy, please contact our customer service team:

Thank you for choosing SupherbLyfe. We appreciate your business and look forward to serving you!

Warm regards,
The SupherbLyfe Team

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